Heating and Air Conditioning History - MTB Mechanical

About Us


Britt Thomas & Dan Miller

MTB Mechanical is a family owned and operated business that has installed and repaired heating and cooling systems in the greater Charlotte area for more than 35 years. We have managed to earn the loyalty of our customers by providing high-quality work at reasonable prices.

We provide up-front estimates and charge by the job, rather than by the hour, which takes the guesswork out of your heating and cooling service bills. Our managers have established long-term relationships with a variety of suppliers, which means we can secure the necessary parts for a job quickly and get your system up and running in short order.

In June 2003, MTB Mechanical moved into an 18,000-square-foot building on Industrial Drive in Matthews, providing our company with ample space for an office, sheet metal shop and warehouse. Our technicians are trained both in-house and in classes offered by manufacturers and distributors, which keeps our workers up to date on the latest HVAC technology. MTB Mechanical provides service and installation to families and businesses throughout the greater Charlotte area.

History

In 1975, Dan Miller recognized the need for better service and professionalism in the heating and air conditioning industry and started his own business, Miller Refrigeration, offering top-notch service. He quickly added other types of work until he was providing the full spectrum of HVAC services to homes and businesses in the Charlotte area.

Dan hired an increasing number of professional technicians to join his team, and they brought invaluable knowledge and experience to the company. The business flourished as the customer base grew quickly and steadily over the years. Residents and business owners came to rely on the high level of service Dan’s company provided, and many customers referred their own family members and friends to the company.

Dan’s daughter, Jennifer Miller Thomas, knew she wanted to follow in her father’s footsteps. After college, she and her husband Britt Thomas started MTB Mechanical and began serving the heating and cooling needs of the Charlotte area. The couple made the same commitment to personal attention and quality service that Jennifer saw her father provide his customers for three decades.

Shortly after Jennifer and Britt got their own business running smoothly, they talked to Dan about emerging from retirement. He agreed to join the business and brought with him 37 years of HVAC knowledge and experience.

With two generations now running the company, MTB Mechanical is able to offer both experience and youthful enthusiasm. Today the installation department is housed in the original building that provides office space, a sheet metal shop and a large warehouse. The service department operates out of the building that was acquired next door providing ample space for training, meetings and additional office space for the customer service representatives.

It’s possible a third generation may one day join the company. Jennifer and Britt have started a family, and they hope their own children will carry on the tradition of serving the heating and cooling needs of the Charlotte area with high standards for top-notch service.

What Makes Us Different

At MTB Mechanical, we set ourselves apart from our competitors by delivering detail-oriented quality service by some of the most experienced local technicians in the industry.

We provide up-front estimates and charge by the job, rather than by the hour, which takes the guesswork out of your heating and cooling service bills. Our managers have established long-term relationships with a variety of suppliers, which means we can secure the necessary parts for a job quickly and get your system up and running in short order.

Our office hours are 7:30 am till 8:00 pm Monday through Friday and on Saturday and Sundays we have staff here from 8:00 am till 5:00 pm. We recognize that your heating and cooling systems often fail at inopportune times so we hope to make it easier on you by having employees to service your HVAC needs for extended hours. Our technicians are well trained and have fully stocked trucks so that most parts are available on the spot.

We want to make you a customer for life. Our service techs are knowledgeable and trained to educate you on your heating and cooling system. We will never sell you something you do not need. We will explain any problems with your equipment and give you the information that you need to have to make an informed decision moving forward.

If you need to replace your equipment our Comfort Specialist can assit you with making the best and most efficient decision on new equipment. They can give you cost options and efficiency options to meet your needs and concerns. We are there after the sale to make sure that you are happy with your new equipment and our performance. We want to keep you as a customer for life.

Our family-owned company is proud to have provided heating and cooling services to the greater Charlotte area -- an area we also call home -- for more than 30 years. We have made it our priority to hire experienced and professional technicians who meet our standards for the highest quality of work. Whether it’s repairing a broken mechanical system or installing a new one, our customers know that we make it our business to provide them with what’s best for their family.



Testimonials

  • We were very pleased with all aspects of your service. The installation team in particular, was very professional, polite, neat and accommodating.
    ~ Betty R., Charlotte, N.C.
  • I can't think of anything they could have done better. They have professional staff throughout, from office customer service to technicians.
    ~ Kathleen D., Charlotte, N.C.
  • My wife and I have been satisfied customers since 1994. Your company is "simply the best".
    ~ Harry W., Charlotte, N.C.
  • Our family has used MTB Mechanical for years for all of our heating and cooling needs, and from the office staff to the technicians, they are always friendly, courteous, professional and prompt!
    ~ Martha P., Charlotte, N.C.
  • Great company, salesman and technicians! Definitely made the right choice.
    ~ Sandra D., Charlotte, N.C.
  • My call for service was handled promptly: the tech was professional and quickly fixed the unit. This was in the middle of the heat wave in Charlotte.
    ~ Philip N., Charlotte, N.C.
  • It appears that it is hard to improve on perfection.
    ~ Don G., Matthews, N.C.
  • You have been fair and honest. That makes you a good company.
    ~ Kay & Bud C., Charlotte, N.C.
  • I know of nothing that your company needs to improve on. Your technicians are friendly, clean and polite. I would recommend your company to everyone.
    ~ Betty L., Charlotte, N.C.
  • It is refreshing working with a company that is dedicated to quality work at a competitive price.
    ~ Joe S., Charlotte, N.C.
  • Over the past 16 ½ years, my experience with your service personnel has been one of confidence and satisfaction … I look forward to another 16 years of quality service from you!
    ~ Rita F., Charlotte, N.C.
  • Your entire team needs to be commended. I would definitely recommend MTB to anyone.
    ~ Ron S., Charlotte, N.C.
  • I was impressed by the professionalism of the installation team. Keep up the good work.
    ~ David B., Matthews, N.C.
  • I have been very pleased with everything done to date.
    ~ James W., Charlotte, N.C.
  • The quality was very professional in every way. I am very pleased and can recommend MTB to anyone.
    ~ Charlotte G., Charlotte, N.C.
  • Mr. David Overcash was a pleasure to work with … Earl, the installer and his helper were very professional and courteous.
    ~ Thomas W., Charlotte, N.C.
  • Have been a customer since 1993 – always pleased.
    ~ John A., Charlotte, N.C.
  • Your techs did more than expected.
    ~ Joel B., Indian Trail, N.C.
  • Britt, you have a very professional and respectable company.
    ~ Terry S., Charlotte, N.C.
Britt Thomas