Customer Reviews

Our customers recognize our commitment to quality service. Many have taken the time to show their appreciation:

  • When it became apparent that we needed a new HVAC system due to age and mold we called MTB. We now have a new system and are very pleased with all aspects of the process. Chuck gave us excellent service and advice. Luther was very knowledgeable and informative and pricing was competitive. We would like to especially acknowledge our installers Van and Darrell. They worked hard and their attention to detail has provided us with an airtight, quality system that will last for many years. They are very professional and are assets to your company. Thanks again. We have peace of mind over a major but necessary expense.
    ~ , Charlotte, N.C.
  • I have a Lennox heating and cooling system in my home since 2003. I never had any problems with it other than regular maintenance. A hairline crack was found in my heat exchange and it had to be replaced. However, I had a lifetime gty on the exchange and Lennox replaced the part free. I originally had Brothers give me an estimate for the job and they quoted me approx $1549 for labor. However since I was a preferred year round client client they would give me a $250 discount and charge me $1300. MTB tech performed the entire job for $899 without me being a "Preferred client" and was very professional. I have since suspended my relationship with Brothers and will be doing business with MTB in the future.
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  • Our normal heating and air company was closed. This is our first time calling MTB. We came home from work with no heat and the temp was supposed to get down to 18 that night. The operator was pleasant and made the comment that your company would do everything possible to get us heat that night. Phillip is a great asset to your company. He is very professional and personable. He answered all our questions and gave options on fixing our problems. We have new company for the future and will recommend you to all our family and friends.
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  • The technician who helped with my Heating and A/C issues was Chuck Pesta. I can't praise him enough!!! Another company had come out to diagnose the problems I was having and gave me an estimate of over $1000. Chuck discovered they misdiagnosed the problem and he was able to fix it for a grand total of $92. Please make sure that he is commended for his performance and know that I will be asking for him personally for any future HVAC needs for my home. Thanks so much.
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  • As I have always found when MTB comes to house for routine inspection or to do repair or installation work, they are 110% and I have no comments for improvement. This time they went way above as while waiting on salesman, the tech unloaded our Christmas tree, brought in house, and put in the stand. Also all the guys loved the dogs. Dtr and I had to leave for an appt. so we just left the house open so they could put in the carbon monoxide monitor.
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  • We were very pleased with all aspects of your service. The installation team in particular, was very professional, polite, neat and accommodating.
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  • I can't think of anything they could have done better. They have professional staff throughout, from office customer service to technicians.
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  • My wife and I have been satisfied customers since 1994. Your company is "simply the best".
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  • Everyone from the repairman, salesman and installation crew were extremely professional and helpful. I learned a lot from each of them. The sales office was also excellent to deal with. They were recommended to me by a friend and i would highly recommend them to others. Lennox is the way to go!
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  • Our family has used MTB Mechanical for years for all of our heating and cooling needs, and from the office staff to the technicians, they are always friendly, courteous, professional and prompt!
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  • Great company, salesman and technicians! Definitely made the right choice.
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  • My call for service was handled promptly: the tech was professional and quickly fixed the unit. This was in the middle of the heat wave in Charlotte.
    ~ Philip N., Charlotte, N.C.
  • I can't say enough good things about this company. My air went out one day of a 100+ heat wave. They responded quickly to replace system and smiled while doing it despite the oppressive heat. They exemplify good customer service. The service tech even sat and discussed my options with me at 8:00 in the evening. Extraordinary, just hope the system is as reliable.
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  • The technicians showed teamwork and respect towards each other, proved they were all here for the same reason. To install the project in a timely manner and completely make sure it was in working order. What a great group of guys you have working as a team together! They totally respected my house and my pets, what more can you ask for!
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  • I just want to say how pleased I have been with my service. The technician has been out to help me twice and he was very professional and courteous. He explained to me in full how it works with all the air conditioner and why I needed what I did. He did not push me to buy anything I didn't understand. I am very confident with your company and will continue to use you and I have referred you to many people I know. Thanks again for a great job and an honest company.
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  • "It appears that it is hard to improve on perfection."
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  • "You have been fair and honest. That makes you a good company."
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  • "I know of nothing that your company needs to improve on. Your technicians are friendly, clean and polite. I would recommend your company to everyone."
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  • "It is refreshing working with a company that is dedicated to quality work at a competitive price."
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  • "Over the past 16 ½ years, my experience with your service personnel has been one of confidence and satisfaction … I look forward to another 16 years of quality service from you!"
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  • "Your entire team needs to be commended. I would definitely recommend MTB to anyone."
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  • "I was impressed by the professionalism of the installation team. Keep up the good work."
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  • "I have been very pleased with everything done to date."
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  • "The quality was very professional in every way. I am very pleased and can recommend MTB to anyone."
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  • "Mr. David Overcash was a pleasure to work with … Earl, the installer and his helper were very professional and courteous."
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  • "Have been a customer since 1993 – always pleased."
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  • "Your techs did more than expected."
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  • "Britt, you have a very professional and respectable company."
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  • "Already used MTB twice before for H/AC … Wouldn't think of going anywhere else for H/AC. This is a TERRIFIC company. All I have to do is call, and they are so prompt and professional! What more could a customer want?"
    ~ Ann D., Matthews, N.C.
  • "They come out on a regular basis to check on our HVAC System. I recommend their service contract. They are extremely professional and they do not try and sell you something that you do not need. They are very ethical and they are an honest company."
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  • "I received estimates from MTB and three other Charlotte companies. I decided to go with MTB for several reasons, but the main one was because of trust. My sales person, David Overcash, spent a long time at my home analyzing my current installation and explained the various options that I had along with many types of units. Some of the other companies only spent a brief moment at the house and were just proposing a one- for-one replacement for my existing unit … MTB did a great job and delivered what they promised. I highly recommend MTB to others."
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Testimonials

  • We were very pleased with all aspects of your service. The installation team in particular, was very professional, polite, neat and accommodating.
    ~ Betty R., Charlotte, N.C.
  • I can't think of anything they could have done better. They have professional staff throughout, from office customer service to technicians.
    ~ Kathleen D., Charlotte, N.C.
  • My wife and I have been satisfied customers since 1994. Your company is "simply the best".
    ~ Harry W., Charlotte, N.C.
  • Our family has used MTB Mechanical for years for all of our heating and cooling needs, and from the office staff to the technicians, they are always friendly, courteous, professional and prompt!
    ~ Martha P., Charlotte, N.C.
  • Great company, salesman and technicians! Definitely made the right choice.
    ~ Sandra D., Charlotte, N.C.
  • My call for service was handled promptly: the tech was professional and quickly fixed the unit. This was in the middle of the heat wave in Charlotte.
    ~ Philip N., Charlotte, N.C.
  • It appears that it is hard to improve on perfection.
    ~ Don G., Matthews, N.C.
  • You have been fair and honest. That makes you a good company.
    ~ Kay & Bud C., Charlotte, N.C.
  • I know of nothing that your company needs to improve on. Your technicians are friendly, clean and polite. I would recommend your company to everyone.
    ~ Betty L., Charlotte, N.C.
  • It is refreshing working with a company that is dedicated to quality work at a competitive price.
    ~ Joe S., Charlotte, N.C.
  • Over the past 16 ½ years, my experience with your service personnel has been one of confidence and satisfaction … I look forward to another 16 years of quality service from you!
    ~ Rita F., Charlotte, N.C.
  • Your entire team needs to be commended. I would definitely recommend MTB to anyone.
    ~ Ron S., Charlotte, N.C.
  • I was impressed by the professionalism of the installation team. Keep up the good work.
    ~ David B., Matthews, N.C.
  • I have been very pleased with everything done to date.
    ~ James W., Charlotte, N.C.
  • The quality was very professional in every way. I am very pleased and can recommend MTB to anyone.
    ~ Charlotte G., Charlotte, N.C.
  • Mr. David Overcash was a pleasure to work with … Earl, the installer and his helper were very professional and courteous.
    ~ Thomas W., Charlotte, N.C.
  • Have been a customer since 1993 – always pleased.
    ~ John A., Charlotte, N.C.
  • Your techs did more than expected.
    ~ Joel B., Indian Trail, N.C.
  • Britt, you have a very professional and respectable company.
    ~ Terry S., Charlotte, N.C.
Britt Thomas