Please rate your satisfaction with the Office/Sales support staff. On a scale from Ten to One - TEN being Strongly Agree and ONE being Strongly Disagree
OFFICE PERSONNEL/SALES STAFF PERFORMANCE
*1. The office/sales personnel were courteous and responsive to my needs.
10 9 8 7 6 5 4 3 2 1
*2. The office/sales personnel were knowledgeable and answered all of my questions.
*3. The office/sales personnel were very helpful to me.
INSTALLATION CREW / SERVICE PERFORMANCE
*4. Service Technician(s) arrived promptly when scheduled.
*5. Service vehicle was clean and professional in appearance.
*6. Service Technician(s) presented a neat and professional appearance.
*7. Service Technician(s) thoroughly explained the repairs and answered all my questions.
*8. Service Technician(s) left my home clean and in order.
MTB MECHANICAL PERFORMANCE
*9. MTB Mechanical offered solutions/recommendations that were customized to meet my specific needs or circumstances.
On a scale of 10 through 1, TEN being Definitely Would and ONE being Absolutely Would NOT Agree.
*10. For future equipment or service needs, how likely are you to do business with MTB Mechanical again?
*11. If asked, how likely would you be to recommend MTB Mechanical to your family and/or friends?
*Do you want a reply from our staff?
If YES, please provide your name.
*Address where service was performed.
Email Address:
Phone Number:
Please list any comments on how we could further improve our services for you or for our future customers.
